In my previous job, I supported a bunch of people using a certain application. That wasn't actually my job, I just did it out of the kindness of my heart. I got the same questions all the time, so I sent out a Frequently Asked Questions document with the answers to the most common questions. People still stopped by my office all day long to ask me the same questions. So, I printed out a stack of the FAQs and left them on the corner of my desk. When someone came by to ask me one of those questions I would grab a copy of the FAQ, highlight the relevant section, and hand it to them. Without saying a word. Is that, like, totally undeniably, unforgivably bitchy, or just a handy time saver for me?