Mia had one request for starting kindergarten - light up princess sneakers. I promised she could have them, assuming we would find the things everywhere. Such was not the case. In fact, the only place I could find anything of the sort in her size was Zappos. They were about twice the price that I usually consider reasonable for a pair of kid shoes and I had to pay overnight shipping so she could have them on the first day of school, but I had promised so I sucked it up and did it.
I was more than a little annoyed this morning when I noticed that the sole of one shoe is completely separated from the shoe at the toe, and the other shoe has long strings hanging off of it so I am just waiting for that one to fall apart too. So once we got Mia on the bus, I called Zappos prepared to do battle. Mia has no other sneakers that fit and she needs them for PE, so I planned to demand that they ship me a new pair of shoes, without charge, and wait until I received them for me to ship the defective shoes back. I was ready to argue, to ask for supervisors, to basically make a huge stink until I got what I wanted.
Instead, I got an apology. And a promise that the new shoes would be here Monday. And an assurance that they trusted me about the defective shoes so there would be no need to send them back. And an invitation to some VIP site with free overnight shipping. And a $15 coupon. And a couple more apologies sprinkled in there.
They didn't have to do that. Well, they did have to send me new shoes, but the rest was above and beyond, so I figured I would tell you about it. Maybe you already know all this, but it was my first Zappos purchase, although unlikely to be my last.